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Author: Kathie Harrington

When weighing the decision to offshore a contact center( call center outsourcing), quality concerns are always at the forefront of the discussion. After all, we’ve all heard the stories of what sometimes happens when large corporations outsource their customer service departments: Service quality declines due...

In the wise words of Max Tennant, Salmat’s general manager, “Productivity shouldn’t be limited by geography.” As we move further into the communication age, businesses of all stripes are increasingly breaking down barriers when it comes to workforce composition. Savvy business owners know that talent...

The advantages and disadvantages of hiring freelancers vs. working with established outsourcing agencies have been hotly debated in recent years, especially when it comes to sourcing talent offshore. Those who favor finding a bargain will tell you that freelancers are absolutely the way to go,...