Author: Kathie Harrington

Regardless of which industry your company operates in, one ‘golden rule’ invariably applies: Without excellent customer service, your business won’t succeed, no matter how amazing your product is. In today’s 24-hour world, you need a call center that can deliver consistently high-quality customer care while fielding...

When it comes to networking, there’s no bigger or more recognized brand than Cisco: With sales that exceed 50 billion US dollars annually and the status of being the world’s twelfth most valuable brand overall, Cisco is clearly a world leader in the field of...

As every business owner realizes sooner or later, we can all use a little help. Having an assistant on hand to take care of all those routine and mundane—but ultimately necessary—tasks is essential to free up our time so that we can focus on larger,...

  Regardless of which industry your company operates in, one ‘golden rule’ invariably applies: Without excellent customer service, your business won’t succeed, no matter how amazing your product is. In today’s 24-hour world, you need a call center that can deliver consistently high-quality customer care while fielding...

As smart business owners know, having an outsourced call center is key to balancing your budget while also delivering excellent 24-hour customer service. Outsourced call centers are affordable, efficient, and offer built-in customer service expertise that mitigates the need for training… But are they safe?...

As all small business owners discover at some point, managing a payroll is not easy. For each employee there are numerous factors to account for during each pay period: Hours worked, taxes owed, benefits and contributions, overtime, time off, etc. It’s therefore unsurprising that, according...

Outsourcing payroll duties is an excellent way to save time, reduce the likelihood of errors, and ensure that payroll tasks are taken care of in an efficient manner. However, it’s important to understand that not all payroll service providers are created equal: There are extremely...

For business owners and their employees, the end of the workday is a relaxing, satisfying time: You collect your personal items, put on your coat, and turn out the lights at the office, happily anticipating a warm dinner and a good night’s sleep. For your...