Business Process Outsourcing

In the wise words of Max Tennant, Salmat’s general manager, “Productivity shouldn’t be limited by geography.” As we move further into the communication age, businesses of all stripes are increasingly breaking down barriers when it comes to workforce composition. Savvy business owners know that talent...

The advantages and disadvantages of hiring freelancers vs. working with established outsourcing agencies have been hotly debated in recent years, especially when it comes to sourcing talent offshore. Those who favor finding a bargain will tell you that freelancers are absolutely the way to go,...

            Thanks to its favorable location and progressive, international attitude, Australia has become one of the most active outsourcing economies in the world. If you’re interested in joining this trend of outsourcing a call center, the foremost question on your mind is probably where, exactly,...

Regardless of which industry your company operates in, one ‘golden rule’ invariably applies: Without excellent customer service, your business won’t succeed, no matter how amazing your product is. In today’s 24-hour world, you need a call center that can deliver consistently high-quality customer care while fielding...

When it comes to networking, there’s no bigger or more recognized brand than Cisco: With sales that exceed 50 billion US dollars annually and the status of being the world’s twelfth most valuable brand overall, Cisco is clearly a world leader in the field of...

As every business owner realizes sooner or later, we can all use a little help. Having an assistant on hand to take care of all those routine and mundane—but ultimately necessary—tasks is essential to free up our time so that we can focus on larger,...

  Regardless of which industry your company operates in, one ‘golden rule’ invariably applies: Without excellent customer service, your business won’t succeed, no matter how amazing your product is. In today’s 24-hour world, you need a call center that can deliver consistently high-quality customer care while fielding...