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Business Process Outsourcing in Australia

Australia is a big country with a sparse population, meaning that talent shortages are practically inevitable. It’s therefore little wonder that business process outsourcing Australia (BPO) is incredibly popular across Australia… But what is BPO, and how can it help your business succeed? Business Process Outsourcing...

When weighing the decision to offshore a contact center( call center outsourcing), quality concerns are always at the forefront of the discussion. After all, we’ve all heard the stories of what sometimes happens when large corporations outsource their customer service departments: Service quality declines due...

In the wise words of Max Tennant, Salmat’s general manager, “Productivity shouldn’t be limited by geography.” As we move further into the communication age, businesses of all stripes are increasingly breaking down barriers when it comes to workforce composition. Savvy business owners know that talent...