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Contact center services

When weighing the decision to offshore a contact center( call center outsourcing), quality concerns are always at the forefront of the discussion. After all, we’ve all heard the stories of what sometimes happens when large corporations outsource their customer service departments: Service quality declines due...

            Thanks to its favorable location and progressive, international attitude, Australia has become one of the most active outsourcing economies in the world. If you’re interested in joining this trend of outsourcing a call center, the foremost question on your mind is probably where, exactly,...

Regardless of which industry your company operates in, one ‘golden rule’ invariably applies: Without excellent customer service, your business won’t succeed, no matter how amazing your product is. In today’s 24-hour world, you need a call center that can deliver consistently high-quality customer care while fielding...

  Regardless of which industry your company operates in, one ‘golden rule’ invariably applies: Without excellent customer service, your business won’t succeed, no matter how amazing your product is. In today’s 24-hour world, you need a call center that can deliver consistently high-quality customer care while fielding...

As smart business owners know, having an outsourced call center is key to balancing your budget while also delivering excellent 24-hour customer service. Outsourced call centers are affordable, efficient, and offer built-in customer service expertise that mitigates the need for training… But are they safe?...

For business owners and their employees, the end of the workday is a relaxing, satisfying time: You collect your personal items, put on your coat, and turn out the lights at the office, happily anticipating a warm dinner and a good night’s sleep. For your...

Part of owning a successful business is realizing that you can’t be everywhere at once: You can’t simultaneously handle accounting tasks and answer customer inquiries, for example, so you hire an accountant. You can’t spend hours on social media, so you take on a virtual...