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Outsourcing Service in Australia

In the wise words of Max Tennant, Salmat’s general manager, “Productivity shouldn’t be limited by geography.” As we move further into the communication age, businesses of all stripes are increasingly breaking down barriers when it comes to workforce composition. Savvy business owners know that talent...

The advantages and disadvantages of hiring freelancers vs. working with established outsourcing agencies have been hotly debated in recent years, especially when it comes to sourcing talent offshore. Those who favor finding a bargain will tell you that freelancers are absolutely the way to go,...

            Thanks to its favorable location and progressive, international attitude, Australia has become one of the most active outsourcing economies in the world. If you’re interested in joining this trend of outsourcing a call center, the foremost question on your mind is probably where, exactly,...

Regardless of which industry your company operates in, one ‘golden rule’ invariably applies: Without excellent customer service, your business won’t succeed, no matter how amazing your product is. In today’s 24-hour world, you need a call center that can deliver consistently high-quality customer care while fielding...

As every business owner realizes sooner or later, we can all use a little help. Having an assistant on hand to take care of all those routine and mundane—but ultimately necessary—tasks is essential to free up our time so that we can focus on larger,...

  Regardless of which industry your company operates in, one ‘golden rule’ invariably applies: Without excellent customer service, your business won’t succeed, no matter how amazing your product is. In today’s 24-hour world, you need a call center that can deliver consistently high-quality customer care while fielding...

As smart business owners know, having an outsourced call center is key to balancing your budget while also delivering excellent 24-hour customer service. Outsourced call centers are affordable, efficient, and offer built-in customer service expertise that mitigates the need for training… But are they safe?...

As all small business owners discover at some point, managing a payroll is not easy. For each employee there are numerous factors to account for during each pay period: Hours worked, taxes owed, benefits and contributions, overtime, time off, etc. It’s therefore unsurprising that, according...

Outsourcing payroll duties is an excellent way to save time, reduce the likelihood of errors, and ensure that payroll tasks are taken care of in an efficient manner. However, it’s important to understand that not all payroll service providers are created equal: There are extremely...