Virtual Reception (Contact Center Services)

Virtual Reception:

 

What’s a Virtual Reception?

 

A place where all your customer and other inquiries are handled on behalf of you, which includes Customer Care Outsourcing/ Call Center Outsourcing/ Outsourcing of Australian Contact Center enquiry lines.

 

Importance

 

Having a well-equipped, fully operational virtual reception (Contacts center) will always benefit a business in multiple ways.

 

  • New sales attraction
  • Customer retention
  • Competitive advantage

 

 Tasks are undertaken

 

  • Incoming calls
  • Outgoing calls
  • Email Replies
  • Chat Replies

 

 Highlights of our Virtual reception,

 

Valuable features we offer which are exclusively determined by enhancing the efficiency and productivity of our clients’.

 

  • Round the clock services: Our virtual reception is 24/7 operational. This will simply ensure the availability to a customer at any time they expect assistance from you.
  • Qualified/ Experienced agents – Friendly agents who are well trained with courteous demeanors are occupied in our virtual reception. These agents are encountered with over two years of experiences in the industry.
  • Dedicated training session for each project – We always arrange a dedicated training session for each project you expect to occupy our agents on, to ensure that our agents are educated enough to discuss your products/ services that they are envisaged to undertake.
Contact-center-services

Values

Tenured, customer-centric teams,

24/7 Service

Effective technologies

Real time reporting

Flexibility

Multi-channel (Voice / Email / Web tickets / Live chat / Co-browsing / SMS, Fax / Social media)

Categories

Customer Acquisition

Acquiring a customer is one of the significant functionalities of a business which requires a lot of effort, time and money. But the question is, do you have necessary resources and time to spend. Your sales and marketing department can implement effective strategies. But, to establish those strategies you need an experienced team dedicated for each of those functionalities. To build such a team from the scratch, you need to spend more time and money while you struggle to find correct people and train them. Facilitate your business with our Australian contact center enquiry line service.

 

But if you could get the support from an already established, well trained team imagine how much time and effort it will save you. The results may surprise you.

Market Research

List building / Lead generation

Order taking / Payment Process

Sales, telemarketing

Account management

Customer service

Excellent customer service levels are essential for the success of a business. To provide such customer service levels you need to invest on resources, time and effort. We understand that it is lot easier said than done when your plate is full with more priorities. That’s where our outsourced solutions come into play giving you the upper hand in the market competition. That’s where our contact service center services in Melbourne and Sydney give your business competitive edge on industrial front.

 

We assign a well trained and experienced team dedicated and committed to take care of your customers and look after them well. Proper customer service can increase the NPS (Net Promoter Score) attracting more customers to your business.

Technical Support (Pre-and After sales)

After sales services and support

24-7 Chat support via websites

Customer retention

Customer retention is another area where businesses fail to pay sufficient attention. It is obvious that hiring a separate team for this purpose would be costly and time consuming. So let us take care of the rough patches while you move ahead with the smooth flow.  

Debt Collection Services

Sales verification and quality assurance

Retention and 'win back' campaigns

Value Pack – Monthly

$499

Per Month

  • 24x7x365 availability

  • 500 incoming calls

  • 100 outbound calls (Within Australia)

  • 0.50$ for additional call

  • Unlimited Email replies

  • Unlimited Chat replies

  • 24 Month Contract

Need a Custom Plan?