What’s a Virtual Reception?
A place where all your customer and other inquiries are handled on behalf of you, which includes Customer Care Outsourcing/ Call Center Outsourcing/ Outsourcing of Australian Contact Center enquiry lines.
Having a well-equipped, fully operational virtual reception (Contacts center) will always benefit a business in multiple ways.
- New sales attraction
- Customer retention
- Competitive advantage
Tasks are undertaken
- Incoming calls
- Outgoing calls
- Email Replies
- Chat Replies
Highlights of our Virtual reception,
Valuable features we offer which are exclusively determined by enhancing the efficiency and productivity of our clients’.
- Round the clock services: Our virtual reception is 24/7 operational. This will simply ensure the availability to a customer at any time they expect assistance from you.
- Qualified/ Experienced agents – Friendly agents who are well trained with courteous demeanors are occupied in our virtual reception. These agents are encountered with over two years of experiences in the industry.
- Dedicated training session for each project – We always arrange a dedicated training session for each project you expect to occupy our agents on, to ensure that our agents are educated enough to discuss your products/ services that they are envisaged to undertake.