In this digital era, people are more used to resolving their enquiries solely depending on the internet. To live up to their expectations, you need to make sure that your online platforms are fully equipped and ready. Integrating Live Chat support on to your website and messenger on your Facebook fan page is some of the most effective approaches.
Most importantly this simple mechanism can eliminate the long wait time of a customer to get their questions answered and expedite the decision-making process.
According to recent statistics live chat helps reduce customer effort and encourages more interaction on your website.
Answering to Incoming chats via website
Answering to Incoming chat via messenger
Setting up LiveChat for Business: If your website is not already integrated with the LiveChat facility, our tech savvy staff will integrate it for you.
Round the clock services: Our virtual reception is 24/7 operational handling LiveChat. This will simply ensure the availability to a customer at any time they expect assistance from you.
Qualified/ Experienced agents: Friendly agents who are well trained with courteous demeanors are occupied in our virtual reception. These agents are encountered with over two years of experiences in the industry.
Dedicated training session for each project: We always arrange a dedicated training session for each project you expect to occupy our agents on, to ensure that our agents are educated enough to discuss about your products/ services that they are envisaged to undertake.